We get it. Sometimes a pool part is not the right fit, the project changes, or the pool equipment gods decide to keep everyone humble. If you need to return an item, here’s what to know before sending it back.
Return Requirements
Most items may be returned if they meet the following requirements:
- The return is requested within 30 days of purchase
- The item is in new, unused, and unopened condition
- The item is in its original packaging
- There are no markings, writing, labels, tape, or damage on the product or manufacturer packaging
- A Return Merchandise Authorization number, also known as an RMA #, has been issued by Inyo Pools
- The item is returned according to the return instructions provided
A 20% restocking fee may apply.
Shipping and Handling
The customer is responsible for both the original outbound shipping charges and the return shipping charges.
Original outbound shipping and handling fees are non-refundable. In other words, once the carrier has done its carrier thing, those shipping charges cannot be refunded.
How to Start a Return
To begin a return, please contact our Customer Service Department to request an RMA # and return instructions.
Returns shipped without an RMA # will not be accepted. The warehouse needs that number to properly identify and process your return. Without it, your package may become the pool parts version of a mystery novel, and nobody wants that.
It typically takes 1–3 business days for an RMA # to be initiated. Once the RMA # is created, you will receive an email with your RMA # and detailed return instructions.
Please follow the return instructions closely. If anything is unclear, contact Inyo Pools before shipping the item back so we can help.
Important Return Shipping Recommendations
We highly recommend using a shipping method that includes tracking when returning an item.
Inyo Pools is not responsible for returned packages that cannot be located by the warehouse and do not have proof of delivery.
We also highly recommend insuring the package for the invoiced amount.
Inyo Pools is not responsible for returned packages that are lost or damaged by the carrier during return shipment.
Our Philosophy
Inyo Pools has grown and changed over the years, but the essentials have stayed the same. We are committed to helping customers find the answers they need, the pool products that fit, and the best prices we can offer.
Returns Frequently Asked Questions
Will opening the box forfeit my credit?
Absolutely not. If the box is opened and you need to return it for whatever reason, please repackage the part in its original packaging and follow the return instructions.
Can I use any carrier service of my choosing?
Yes, you can use any carrier of your choice. We recommend using a carrier that provides tracking information and insurance in case your item is damaged en route back to our warehouse. You can enter the return tracking information:
- through chat
- submit a support ticket
- email to assist@inyopools.com
Do you do exchanges or store credit?
Unfortunately, we currently do not offer exchanges or store credit. We will issue a refund and you can place a new order.
Will I be charged a restocking fee for my return?
While we typically do not charge restocking fees, any items that are a special order, custom, missing the manufacturer's box, or past the 30 day return policy are subject to a restocking fee.
What if I canceled the credit/debit card that was used?
The refund is issued to the account, not the specific credit card number. However, if you close the account, we can issue a refund via a check.
When will I get my refund?
Refunds typically post to your account within 3 business days AFTER you receive your refund confirmation email. Refunds may be slightly delayed during peak season (May-August).
| Payment Method | Refund Method Within 30 Days | Refund Method After 30 Days | Refund Time |
| Credit Card | Credit Card Account | Check | 3 - 5 Business Days* |
| Debit Card | Debit Account | Check | 3 - 5 Business Days* |
| Check | Check | Check | 3 - 5 Business Days* |
| Wire Transfer | Check | Check | 3 - 5 Business Days* |
| PayPal | PayPal Account | PayPal Account | PayPal Account* |
| Apple Pay | Apple Pay | Apple Pay | Apple Pay* |
* Once the return is processed and the item(s) have been received by our warehouse
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