Inyo Pools Shipping Policy

Inyo Pool Products, Inc. ships the majority of small packages via USPS and UPS. Small package shipments are those that fall within the physical size and weight limitations of UPS. Inyo may use other carriers depending on the item. Most shipments are received within 7–10 business days after the order is placed. This timeframe varies depending on the time of year.

If a package is lost by UPS, Inyo will initiate a trace with the carrier. Once a reasonable time has passed and the package is still not found, Inyo will ship a replacement package using the same shipping method as the original order (e.g., if the lost package was sent via Ground, the replacement will also ship via Ground).

Refuse the shipment if there is obvious damage to the product at the time of delivery. If the package is delivered (either signed for by the customer or left at the door by the driver) and damage is found, please call Inyo immediately to initiate a damage claim. Providing Inyo with a photo of the damaged item will expedite the replacement process. When sending a photo, please show the specific damaged area as well as the entire product. PLEASE DO NOT ATTEMPT TO USE AN ITEM IF YOU BELIEVE IT IS DAMAGED, as this will relinquish the shipper from damage liability. The customer is obligated to keep the damaged item and the shipping carton for the UPS investigation process. Once a package is confirmed damaged and a reshipment is authorized, the replacement will be sent using the same shipping method as the original order.

Any damaged small package shipments must be reported to Inyo Pool Products within seven days of receipt. If freight damage is reported after seven days, Inyo Pool Products will be unable to issue a credit or exchange the merchandise.

If an item is shipped incorrectly or content is missing, the reshipment will go out via the same shipping method as the original order. In the event of a shipping error, Inyo or Inyo's supplier will arrange for UPS to pick up the item (i.e., a UPS Call Tag). A UPS Call Tag is a service where UPS makes three pickup attempts. The customer must have the package ready for pickup. The UPS driver will provide the shipping labels at the time of pickup and a receipt for the retrieved package. It is the customer's responsibility to return the item. If the package is not retrieved by the third attempt, the customer will be charged for the item if it is not returned.

Expedited orders placed after 1 PM EST will ship the following business day. Saturday, Sunday and National holidays are not classified as business days, for example if you placed an order via 2 Day Air on Thursday before 1 PM EST your order would be delivered in 2 business days which would mean delivery on Monday.

Delivery by the end of the third business day (i.e. 3 Days Time-In-Transit). An ideal mix of economy and guaranteed delivery.

Delivery by the end of the second business day (i.e. 2 Days Time-In-Transit). Ideal for shipments that do not need overnight service.

Delivery by end of day, depending on your location (i.e. 1 Day Time-In-Transit). Ideal for shipments that must arrive earlier in the business day.

Delivery occurs by 7:00 PM or the end of the day, depending on your location (i.e., one-day time-in-transit). This is ideal for shipments that require next-business-day delivery when the specific time of day is not critical. Once you have supplied a shipping address, the shipping company will generally not deliver to a different address. If the carrier can change the address after the order has shipped, the customer is responsible for any reconsignment fees. Inyo Pools will not reimburse shipping charges for expedited orders that were shipped on time by our supplier but encountered a UPS exception. An exception is any event or situation that causes a delivery to be rescheduled.

Inyo Pools cannot ship to a PO Box. Please provide a physical shipping address to ensure your order is processed immediately.

Shipping to Military (APO, FPO) Addresses: We cannot ship to APO/FPO addresses.

Inyo will use a common carrier if the shipment exceeds the weight and dimensional limitations of UPS, or if Inyo deems it the best method to ensure the shipment arrives undamaged (for example, certain filters are prone to damage via UPS even if they meet size requirements).

Truck line or common carrier shipments are delivered to the front of the driveway and not to the specific installation site or garage. Common carrier deliveries are curbside; trucking companies are not responsible for transporting the product from the driveway to your house or equipment location. Please follow these guidelines.

Provide a contact phone number for the trucking company to set up a delivery appointment. Please be advised that storage fees or a return of the shipment may occur if the company cannot reach you. The customer is responsible for any fees incurred due to an inability to contact them.

Sign the Bill of Lading (BOL). The BOL serves as documentation that the order was received in good condition and releases the trucking company from damage responsibility. It is your responsibility to note any packaging damage, however minor, on the BOL. If a shipment arrives damaged, refuse it and call Inyo immediately. The BOL also indicates a "piece count." You must physically count each package and compare it to the BOL before signing. If there is a shortage, notify Inyo immediately so a trace can be initiated. Failure to document damage or shortages will make the customer liable. Proper documentation allows for much faster replacement processing.

To obtain an international shipping quote, add items to your cart and proceed through the checkout process. Your credit card will NOT be charged at this stage. You will receive an email listing the shipping charges and any restricted items. You may then accept the charges to process the order or decline them to cancel. Your card is only charged upon your acceptance of the freight costs.

Please note your electrical requirements (115V vs. 230V and 50Hz vs. 60Hz). International orders are subject to customs, taxes, or duties imposed by your local government. There is a $9.95 handling fee for Canadian shipments and a $15.00 handling fee for all other international orders.

Duties and taxes on intearnational orders will be assessed by local officials and billed to you separately. These fees are related to the dollar value of an order. Inyo will provide your invoice for the fee assessment. Inyo will under no circumstances falsify the value of an invoice to lower these fees. Please contact your customs office for information on duties, taxes and restricted items.

A Freight Broker acts as an agent to assist in the customs clearance of a package. The customer is responsible for the payment of these fees at the time of delivery. UPS will act as the broker if UPS is the ship method. It is the responsibility of the customer to hire a freight broker if an item is shipped via a common carrier (for example: Shipping a Heat Pump to Canada). It is highly recommended that the customer hires a Freight Broker in advance of placing an order so that these fees are known in advance. Please give Inyo a call if you have any questions regarding Brokers.

A UPS Call Tag is a service initiated by Inyo or its suppliers where UPS makes three pickup attempts to retrieve a package. The customer must have the package ready for pickup. The UPS driver will provide the shipping labels and a receipt at the time of pickup. It is the customer's responsibility to ensure the item is returned. If the package is not retrieved by the third attempt, the customer will be charged for the item. Please ensure packages are ready for pickup. While Inyo will attempt to advise you of the first attempt, the timing is at the discretion of the local UPS terminal.

A call tag may be initiated for the following reasons: